Before submitting a Best Value Guarantee claim, you must be an active user, you must have booked a reservation with Our Holiday Centre, paid for the reservation in full and received a valid confirmation number and have a travel date no later than 14 Days prior to departure. The Best Value Guarantee applies only to Hotels. Eligible claims must be submitted within 24 hours from the time the original reservation is made and meet all the Terms and Conditions defined below, must be an identical comparison to what was purchased and must be a publicly viewable, English language website in GBP (British Pound) by default without reference to currency converters (i.e., the general public must be able to view the rate on a website) available and bookable.
The lower rate on the other public website must be for (i) Accommodations: the same hotel, same room type and board basis, same number of guests, same dates, and on an English language website quoted in GBP (British Pounds) by default without reference to currency converters. Unless included in the reservation made on the Our Holiday Centre, packaged items or add-ons are excluded in rate comparisons such as: on-site credits, coupons and discounts, government taxes and surcharges, recovery charges, insurance fees, resort fees, fuel charges, activities or similar.
The Best Value Guarantee program does not apply to rates or offers that are (i) available only to members, (ii), negotiated or bidding rates, (iii) corporate rates, (iv) convention/group rates, (v) wholesale rates, (vi) government rates, (vii) rates that require coupon/certificate redemption, (viii) rates that are part of a travel package, deal, or bundle which includes more than hotel accommodations, such as parking, meals, entertainment, etc., (ix) rates offered without the specific hotel and location being disclosed until the consumer completes the booking process, (x) rates that can only be redeemed by calling and speaking to an operator or agent, or (xi) any other special or promotional offers or discounts including but not limited to auction websites.
Reservations excluded from the Best Value Guarantee include Non-Refundable reservations, reservations affected by a cancellation fee schedule, and reservations that are within seven (7) days from usage or arrival. Users who make a claim under the Best Value Guarantee will forfeit any promotions or discounts which may have been included in the reservation or offered at the time the reservation was made.
Each Member shall be limited to three (3) Best Value Guarantee claims per Member per calendar month, regardless of the number of accounts used or owned by the Member.
All documents submitted for the Claim are subject to our verification. We will not accept screenshots or other purported evidence of a lower rate that cannot be independently verified by a Our Holiday Centre representative.
We must be able to verify, to our satisfaction, that your claim has been submitted properly and meets all Terms and Conditions of our Best Value Guarantee program. Once verification is complete, we will confirm your claim of the pricing difference by email. If the claim is found to be valid, credit will be issued back to the credit card used to purchase reservation. The amount credited back will be the difference between the price you paid on Our Holiday Centre and the verified claim price, with a maximum claim payment of 500 GBP. Credit will be issued within fourteen (14) business days of approval of your claim. Any cancellation or modification will void the approved claim and no refund shall be issued, if cancelled after the claim has been processed, We will deduct any monies already paid from the amounts due. Purchaser will be responsible for any change or cancellation fees.
Our Holiday Centre shall not be held liable to credit for claims that have been submitted due to rates that were displayed in error because of us or a third party, any vendor or any printing, typographical, administrative or technological mistake.
Offer void where prohibited by law. Claims will be evaluated under the Terms and Conditions in effect at the time the claims are made. However, we reserve the right to modify, alter, suspend, or terminate our Best Value Guarantee program at any time without prior notice at our sole discretion. We reserve the right in our sole discretion to disqualify the claim of any user found to be tampering with the Best Value Guarantee claim process or program, or to be acting in violation of these Terms and Conditions or to be acting in a fraudulent, disruptive, or deceptive manner. Any claim that is determined to be incomplete, inaccurate, or is otherwise ineligible as described in these Terms and Conditions will not be honoured and will be disqualified and denied automatically. In the event of any dispute regarding or arising from our Best Value Guarantee, the decisions of Our Holiday Centre shall be final and binding on all parties.